Privacy Policy

Summary

Below is a summary of some key terms of this Privacy Policy. This summary is for your reference only and does not form part of the Privacy Policy.

We are committed to protecting your privacy and offering a transparent, secure service. We want you to be confident that your personal data is handled responsibly.

This Privacy Policy explains:

• how we collect your personal data;
• what personal data we collect;
• how we use your personal data;
• who we share your personal data with;
• what measures we take to keep your personal data safe;
• how long we keep your personal data;
• age limits; and
• the rights and choices you have regarding your personal data.

For information about cookies, see our Cookie Policy.

1. Who are we?

RoameSIM ("we", "us" or "our") gives utmost importance to your ("you" or "your") privacy and the protection of your personal data. This Privacy Policy explains which personal data we collect, how and why we process it, and how you can exercise your rights. It should be read together with our Terms and Conditions, Cookie Policy, Purchase Policy and Refund Policy.

2. Data controller

RoameSIM is the data controller with respect to your personal data processed through our website at roamesim.io and related services (the "Platform"). You can contact us at info@roamesim.io.

3. How do we collect personal data?

We obtain personal data from you when you browse our website, complete checkout, contact support, subscribe to communications, or use our order tracking pages.

4. What personal data do we collect?

RoameSIM provides prepaid travel eSIM plans and related services through the Platform. We collect personal data when you submit it during checkout or support enquiries.

It is your responsibility to ensure that all information you provide is correct, complete, accurate and not misleading.

This Privacy Policy does not apply to third-party services we do not control, including payment processors and mobile network operators. We encourage you to review their privacy policies.

Data you may provide voluntarily

• Contact information (such as name and email address);
• Order and delivery information (destination country, package selected, order reference);
• Support communications and troubleshooting information you send us;
• Marketing preferences if you opt in to newsletters or promotions.

Payment information

We do not collect or store full payment card details. Payments are processed securely by Stripe. We may receive limited transaction metadata (such as transaction ID, amount, currency, status and timestamp) to fulfil your order, handle refunds and prevent fraud.

Data that may be collected automatically

When you use our Platform, and where you have given consent for analytics, we may automatically collect:

• Usage data about how you interact with our website;
• IP address, browser type, language and device information;
• Session and security data (such as CSRF tokens and session identifiers);
• Broad geographic location derived from your IP address.

Some of this data may be collected using cookies and similar technologies as described in our Cookie Policy.

Data from third-party sources

We may receive data from payment processors (such as Stripe), eSIM wholesale partners used to provision your plan, and analytics providers where you have consented to analytics cookies.

We do not request or intend to collect special categories of data such as health, race, religion, political opinions, sexual preferences or orientation.

5. Third parties with whom personal data is shared

We may share your personal data with public authorities if required by law, regulation or legal process.

We also share data with service providers who help us operate the Platform, including payment processing (Stripe), email delivery, hosting, analytics (where consented), and eSIM provisioning partners.

These providers process data only as necessary to deliver the services we request and are bound by appropriate confidentiality and data protection obligations.

6. How do we use your personal data?

We may use your personal data to:

1. Enable you to access and use our Services — including processing orders, delivering eSIM QR codes by email, providing order tracking links, sending service-related communications, and handling support requests.
2. Personalise and improve our Services — including remembering language and currency preferences, analysing usage to improve the website, detecting fraud, and conducting optional surveys.
3. Communicate with you — including order confirmations, delivery emails, support replies, and marketing communications where you have opted in.
4. Research and analytics — such as understanding market trends and improving our product offering, where permitted by law and your preferences.
5. Comply with legal obligations — including fraud prevention, tax and accounting requirements, and responding to lawful requests from authorities.

Even if you opt out of marketing emails, we may still send non-marketing messages about your orders, payments, security alerts and legal notices.

7. Legal bases for processing

We process your personal data only where we have a lawful basis, including:

• Contract — to process your order and deliver the eSIM service you purchased.
• Legitimate interests — to operate, secure and improve our Platform, prevent fraud, and communicate about your orders.
• Consent — for optional analytics cookies and marketing communications, which you may withdraw at any time.
• Legal obligation — where we must comply with applicable laws.

8. International transfers

Our services are global. Your personal data may be transferred to and processed in countries other than your country of residence, including by our hosting, payment and eSIM provisioning partners. Where required, we implement appropriate safeguards for such transfers.

9. How we keep your personal data safe

We use HTTPS and industry-standard security measures to protect data in transit. However, no transmission over the internet can be guaranteed to be completely secure.

We do our best to protect the data you disclose to us, but you transmit data at your own risk. By using our Services, you accept the inherent risks of providing data online.

10. How long we keep your personal data

Unless a longer retention period is required by law, we retain personal data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including to comply with legal obligations, resolve disputes and enforce our agreements. Order records may be kept for accounting and fraud-prevention purposes.

11. Age limits

Our Services are intended for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we learn that we have collected data from a child under 18, we will delete it as soon as practicable. Please contact us if you believe this has occurred.

12. Your rights

Depending on your location, you may have the right to:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of your data in certain circumstances;
• restrict or object to certain processing;
• request data portability;
• withdraw consent where processing is based on consent; and
• lodge a complaint with a supervisory authority.

To exercise these rights, contact us at info@roamesim.io. We will respond within a reasonable time and in accordance with applicable law.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page. Please review it periodically.