TL;DR: If your eSIM is installed but you have no internet, fix settings before you delete anything. Enable Data Roaming on the travel line, set that line for Mobile Data, toggle airplane mode, then check coverage and APN.
What “installed but no internet” usually means
The profile is on your phone, but the device is not routing data through it. That is a settings or coverage issue, not a broken QR. Most travellers fix it in under five minutes.
Fix checklist (do these in order)
- Confirm you are in a covered country for your RoameSIM plan.
- Turn the eSIM line On in Cellular / SIMs.
- Select the eSIM for Mobile Data (keep home SIM for calls if you want).
- Enable Data Roaming on the eSIM line only.
- Airplane mode On for 30 seconds, then Off. Wait up to two minutes.
- Test with Wi‑Fi Off so you are not masking the problem.
iPhone: installed but no internet
Settings → Cellular / Mobile Data:
- Choose your RoameSIM plan under Cellular Data.
- Open the eSIM line → Data Roaming On.
- Turn off Low Data Mode and Limit IP Address Tracking on that line if present.
Full install steps: How to install eSIM on iPhone. Device-specific issues: eSIM not working on iPhone.
Android: installed but no internet
Settings → Network & internet → SIMs:
- Enable the eSIM.
- Set it as the default for Mobile data.
- Enable Roaming for that SIM.
If you have bars but no data, check eSIM APN settings. Samsung users: eSIM not working on Samsung.
Still no internet?
Email info@roamesim.io with your order reference and screenshots of line + roaming settings.
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Frequently Asked Questions
Why is my eSIM installed but I have no internet?
Usually data roaming is off, the wrong SIM is selected for mobile data, or you are not yet in a covered country. Enable roaming on the eSIM line, set it as the data line, then toggle airplane mode.
Does a travel eSIM need data roaming?
Yes. Travel eSIMs connect through partner networks abroad, so Data Roaming must be ON for the eSIM line (not your home SIM).
Should I delete and reinstall if there is no internet?
No. Deleting can burn the QR. Fix settings first. Contact support if the profile never registered on a network.
iPhone shows the eSIM but Safari will not load?
Confirm Mobile Data uses the RoameSIM line, Data Roaming is On, Low Data Mode is off, and Limit IP Address Tracking is off on that line.